Privacy Policy

Privacy Policy

Introduction

Welcome to https://colorbond-roof-sheets-bendigo.thebestlocalpro.com (hereafter referred to as “our website” or “we”). We are committed to maintaining a transparent and secure online environment for our users, ensuring their privacy is protected at all times. This Privacy Policy details the ways in which we collect, utilize, and safeguard your personal information in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA) in the United States
  • Utah Consumer Sales Privacy Act (UCPA), Connecticut Common Cause Data Privacy Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), and South Africa’s Protection of Personal Information Act (POPIA).

Scope

This policy applies to all aspects of our website, including but not limited to:

  1. Our online platform, https://colorbond-roof-sheets-bendigo.thebestlocalpro.com
  2. Any mobile applications or services associated with our website
  3. Services accessed through links on our site that lead to third-party platforms
  4. Interactions between users and our team via email, phone, or text messages

Please note that this policy does not cover the privacy practices of external websites or services that you access through links on our platform, as they are governed by their own privacy policies.

Processing Activities

This policy outlines our data processing activities, including:

  1. User Accounts: Creating and managing user accounts on our platform.
  2. Website Visits: Tracking user behavior and preferences during navigation.
  3. Communication: Sending newsletters, promotional emails, or text messages to users who have opted-in.
  4. Product Transactions: Processing payments, orders, and related financial information.
  5. Feedback and Reviews: Collecting feedback, product reviews, and survey responses.
  6. Social Media Integration: Accessing and utilizing social media data when users choose to log in through these platforms.

Personal Data Collection

We collect various types of personal data (hereafter referred to as “Personal Data”) for the purposes outlined above. This includes:

  1. Account Information: Username, email address, and password hash.
  2. Payment Details: Credit/debit card numbers, expiration dates, and security codes for secure transactions.
  3. Financial Records: Banking information for direct payments or refunds.
  4. Purchase History: Items bought, order dates, and quantities.
  5. Mobile Device IDs: Unique identifiers from your mobile device for tracking and analytics (with user consent).
  6. Location Data: GPS coordinates when users opt-in to location services.
  7. Feedback and Reviews: Content of user submissions, including text and media.
  8. Social Media Profiles: User preferences, connections, and public posts when logging in through social media accounts.
  9. Product Information: Details about products viewed, searched for, or added to a shopping cart.

We collect this data through various methods:

  • Direct user input (e.g., account registration, order forms)
  • Automated technologies (cookies, pixel tags)
  • Third-party service providers who assist in data collection and processing (with user consent and following their privacy policies).

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance your experience on our website and for analytical purposes:

  1. Strictly Necessary Cookies: These ensure basic functions like login, session management, and language preferences.
  2. Preference Cookies: Remembering user preferences, such as layout settings or content customization.
  3. Analytics Cookies: Tracking website usage to analyze trends, administer the site, track users’ movements, and gather demographic data.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Data Retention and Deletion

We retain Personal Data for as long as necessary or permitted by law:

  1. Legal Requirements: We may need to keep records for tax, accounting, or legal purposes.
  2. Business Needs: To improve our services, conduct analytics, and enhance user experiences.
  3. User Consent: For as long as you maintain your consent for specific data processing activities.

Once the retention period expires, we delete, anonymize, or aggregate the data to ensure it is no longer identifiable to individuals.

Security Measures

We have implemented robust security measures to protect Personal Data from unauthorized access, disclosure, alteration, or destruction:

  1. Encryption: Secure data transmission and storage using SSL/TLS encryption.
  2. Secure Third-Party Processing: Engaging reputable third-party service providers who adhere to strict privacy and security standards.
  3. Access Control: Limiting access to Personal Data only to authorized staff members on a need-to-know basis.
  4. Regular Audits: Conducting periodic security audits and penetration testing to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not knowingly collect or solicit Personal Data from children under the age of 18 (or the legal age limit in your jurisdiction). Our services are intended for adults, and we encourage parents and guardians to supervise their children’s online activities.

Your Rights

Depending on your location, you may have certain rights regarding your Personal Data:

  1. Access: Request access to the Personal Data we hold about you.
  2. Rectification: Ask us to correct or update inaccurate or incomplete information.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, unless we have legitimate grounds to retain it.
  4. Restriction: Limit our processing of your data under specific circumstances.
  5. Data Portability: Receive your Personal Data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific or all purposes.
  7. Non-Discrimination: Assert your right to be free from discriminatory decisions based on certain personal characteristics.
  8. Data Protection Appeals/Complaints: File appeals or complaints with our privacy team or relevant regulatory authorities.

For more details on these rights and how to exercise them, please contact our privacy team using the information provided below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage users to review this page periodically for any revisions.

Contact Information

If you have any questions, concerns, or requests regarding your privacy: